Patient Access Representatives
(PAR) provide our world renowned healthcare team with comprehensive
administrative support. PAR's serve as the first point of contact for patients
and exemplify personal warmth, patient engagement, and professionalism. In this
highly visible role PAR's support departmental teams and interact with
patients, families, and health care providers.
Patient Access Representative
duties include but are not limited to the following:
- Responsible for
interviewing/registering/instructing patients in a face-to-face setting or on
- Enters and validates
medical, demographic, insurance, financial, and business data in a timely and
courteous manner to ensure master patient index integrity and creation of an
- Prepares standard
patient materials including forms, labels, brochures, surveys, etc.
- Maintains confidential
health records, processes physician orders, and schedules patients.
- Provides patient
education regarding third party coverage and liabilities. Communicates possible
payment options and personally connects patients to financial counselor if
- Collects, posts, and
balances co-pays, deductibles and other patient payments.
- Maintains expertise in
Patient Access Services (PAS) legal and compliance requirements; incorporates
principles into workflows.
- Recruits and trains
patients to access My UH Care Personal Health Record.
- Maintains up-to-date
knowledge of computer systems, insurance/government regulations and UH/PAS
policies/procedures used within the department.
- Functions as an
integrated team member and works collaboratively with other staff and providers
across the system to improve patient experience and department efficiency.
- Maintains a clean and
organized work area. Will be cross-trained to perform other duties as
assigned. May be scheduled to work at off-sites.
role encounters Protected Health Information (PHI) as part of regular
responsibilities. UH employees must abide by all requirements to safely
and securely maintain PHI for our patients. Annual training, the UH Code
of Conduct and UH policies and procedures are in place to address appropriate
use of PHI in the workplace.)
- Minimum 1 year of
experience in a call center, patient registration, scheduling, office, banking,
customer service or related medical field using computers required. A
bachelor's degree will be accepted in lieu of 1 year of work experience.
- High School diploma or
- Degree or progress
towards degree preferred. Medical Terminology preferred.
- Demonstrated ability
to use PCs (and toggle between multiple applications), MS Office, and general
office equipment (i.e. printers, scanners, electronic signature pads, copy
machine, multi-line phone, FAX machine, etc.) required.
keyboarding/data entry skills required.
- Must be
detail-oriented and organized, with good analytical and problem solving.
ability. Notable client service, communication and relationship building
- Ability to function
independently and as a team player in a fast-paced environment required.
- Must have strong
written and verbal communication skills and excellent spelling.
- Professional demeanor
Location/Region: Elyria, OH (44035)